Technical Support & IT help pages for GetDotted Domain Services
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Get Dotted.com

Help & Support Centre


Welcome to the GetDotted Help & Support Centre where you'll find our step-by-step support guides to help you with common procedures. GetDotted is a domain name registry from Freeola.com. Check out our guidance on a range of topics, from registering your first domain name to managing your online domain portfolio. And remember, we're here if you need help! You can call our UK-based support center (contact us by phone), or send us an e-mail for free online help.

If your experiencing problems with slow connection or product subscriptions not working you can also check our Network Status page to see whether our servers are undergoing maintenance or whether there is a generic problem.

Our customer support centre is open 7 days per week and we aim to respond to customer's written enquiries on a same day basis (during exceptionally busy periods we aim to respond to our customers within a maximum of a single working day).


Knowledge Base - Get Dotted Domain Support Guides

The Freeola Knowledge Base is the home of our customer support and advice articles for all services and products from Freeola.com and GetDotted.com. You can also submit your own guides to the Knowledge Base. You might even win a prize!

Click on the categories below to view the Support Guides available. Our guides walk you through setting up services and solving common problems. If you can't find the solution here you can suggest an article, give us a call on 0871 210 9977 or e-mail us.

Domains & Hosting Guides »

How to register domains with Freeola & GetDotted, transfer your domain name or change the domain registrant details...

See More Knowledge Base Guides »

Miscellaneous Help Guides »

Help with other services and useful links such as our terms & conditions, privacy policy etc...


Chat Forums

Remember, you can always check out the Freeola Chat Forums to discuss websites, web design, web hosting, online trends, internet connections, video games and much more with other Freeola users, customers and webmasters.

Domain Name Registrations and Renewals

Domain names are registered for set periods of time (and not bought outright). When a domain name reaches the end of the registration period it will expire unless renewed. We will attempt to send you e-mail notifications before the expiration date to give you a chance to renew your domain name. Domains can be renewed via our Domain Renewals page or within your Control Panel.

If you allow your domain registration to expire then all e-mail and website services based at that domain will cease to function. It is important to ensure that your contact details are up-to-date to allow us to send you e-mail notifications. You can check and edit your contact details from your MyFreeola Control Panel.

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Saturday 24th December

Open 9:00am - 2:00pm

Sunday 25th December

Closed (Christmas Day)

Monday 26th December

Closed (Boxing Day)

Tuesday 27th December

Open 9:00am - 2:00pm

Wednesday 28th December

Open 8:30am - 7:00pm

Thursday 29th December

Open 8:30am - 7:00pm

Friday 30th December

Open 8:30am - 7:00pm

Saturday 31st December

Open 9:00am - 2:00pm

Sunday 1st January

Closed (New Year's Day)

Monday 2nd January

Open 9:00am - 2:00pm



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Get Dotted is a division of Freeola Limited.

Freeola Limited registered in England (number 5335999). VAT number 859 1100 32.

GetDotted is a leading UK domain registrar offering unlimited hosting and cheap renewals for available cheap domain names.
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