Help & Support Centre
Welcome to the GetDotted Help & Support Centre where you'll find our step-by-step support guides to help you with common procedures. GetDotted is a domain name registry from Freeola.com. Check out our guidance on a range of topics, from registering your first domain name to managing your online domain portfolio. And remember, we're here if you need help! You can call our UK-based support center (contact us by phone), or send us an e-mail for free online help.
If your experiencing problems with slow connection or product subscriptions not working you can also check our Network Status page to see whether our servers are undergoing maintenance or whether there is a generic problem.
Our customer support centre is open 7 days per week and we aim to respond to customer's written enquiries on a same day basis (during exceptionally busy periods we aim to respond to our customers within a maximum of a single working day).
Knowledge Base - Get Dotted Domain Support Guides
The Freeola Knowledge Base is the home of our customer support and advice articles for all services and products from Freeola.com and GetDotted.com. You can also submit your own guides to the Knowledge Base. You might even win a prize!
Click on the categories below to view the Support Guides available. Our guides walk you through setting up services and solving common problems. If you can't find the solution here you can suggest an article, give us a call on 0871 210 9977 or e-mail us.
How to register domains with Freeola & GetDotted, transfer your domain name or change the domain registrant details...
Remember, you can always check out the Freeola Chat Forums to discuss websites, web design, web hosting, online trends, internet connections, video games and much more with other Freeola users, customers and webmasters.
If you suspect any Freeola or GetDotted hosted websites of hosting fraudulent, copyrighted or illegal material and/or of sending spam using Freeola e-mail addresses you can report abuse by e-mailing us at [email protected].
Domain Name Registrations and Renewals
Domain names are registered for set periods of time (and not bought outright). When a domain name reaches the end of the registration period it will expire unless renewed. We will attempt to send you e-mail notifications before the expiration date to give you a chance to renew your domain name. Domains can be renewed via our Domain Renewals page or within your Control Panel.
If you allow your domain registration to expire then all e-mail and website services based at that domain will cease to function. It is important to ensure that your contact details are up-to-date to allow us to send you e-mail notifications. You can check and edit your contact details from your MyFreeola Control Panel.
Our friendly UK-based customer help & support team are available between 8:30am and 7:00pm Monday to Friday, and from 9:00am to 2:00pm on Saturdays and Sundays.
Recorded information is provided 24 hours per day. Calls are charged at 13 pence per minute, plus your phone company's access charge.
And remember, you can visit the Freeola Technical Forum to discuss technical, web design and programming ideas.
*Calls cost 13p/min, plus your phone company's access charge.
Get Dotted is a division of Freeola Limited.
Freeola Limited registered in England (number 5335999). VAT number 859 1100 32.
Please tell us what we can help you with today.
- Sales & General Enquiries
- Product & Technical Advice
- Billing Enquiries
- Report a Fault
- Make a Complaint
Telephone support is available from 8:30am - 7:00pm Monday to Friday, and from 9:00am to 2:00pm on Saturdays and Sundays.
You can also contact Customer Support via a free e-mail ticket.